If you need something localised, please reach out to the appropriate Localisation Manager. They provide project management for all requests. Localisation Specialists and freelance translators are not responsible for project management.
Who we are
We are four in-house employees: three localisation managers and one localisation specialist. We sit within the Tech Org's Experience Team. Beside our in-house team, we have a network of hand-picked freelance translators, and internal topic advisors.
Despite the technical nature of our work, the Localisation Team members do not come from a technical background. Most of us have studied languages at university and have work experience from agencies and/or other multinational businesses.
Localisation Managers & Specialists
Localisation Managers oversee and optimise global localisation requests and strategic initiatives. And, Elise, our Localisation Specialist handles localisation for the French and Belgian markets.
| Name | Title | Responsible for |
|---|---|---|
| Cristina Marín Garcés | Senior localisation manager | Consumer and Delivery |
| Maiju Nurminen | Senior localisation manager | Grocery, Consumer Loyalty (Plus), Engagement |
| Yngvild (Iggy) Næss Trøann | Senior localisation manager | Core Consumer Experience |
| Elise Farhat | Senior localisation specialist | Rider, Consumer Order Journey, Deliveroo for Work |
| Laura Norelli | Localisation manager | Partner Experience |
| Ana Peicher | Localisation manager | Grocery and Retail |
Freelance Translators & Internal Advisors
Our freelance translators and internal advisors support the in-house Localisation Team. They provide additional language and special topic support. In many cases, these experts have worked with Deliveroo for many years. We consider them an extension of our team.
The Localisation Team may also involve local market representatives. These co-workers review translations and test the product make sure they accurately reflect the intended experience. They might also consult with regional legal teams to ensure changes are compliant with local laws.
How to work with us
We need a few days to a few weeks of advanced notice to plan our work. So, please contact us in #localisation-team Slack channel as soon as you know you'll need our support.
Designers
For designers in need of localisation support, please visit our documentation for designers to learn how to work with us.
Engineers
For engineers in need of localisation support, please visit our documentation for engineers to learn how to work with us.
Everyone else
For everyone in need of localisation support, please visit our documentation for everyone else to learn about your options.
Contact us
Ask a question
Slack us in #localisation-team channel
Submit a request
Use this localisation request form
In the interest of efficiency and visibility, do not message individual team members directly. The only exception is if it involves a request that's been delegated to and discussed with one of them individually already.